- Are credit card transactions processed using a secure server?
Yes!
Card Access Services are a card processing company and use totally secure servers. Feel free to visit their site to get more information.
Click here to visit Card Access Services Website.
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- Can I get a wholesale account and quantity price break discounts?
Yes!
Just register as normal and then send us an email to request wholesale access, once we have established that you are a bona-fide business we will be happy to have you as a wholesale customer.
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- Do you have an office where I can collect product?
Yes!
We are not just an internet business, we have an office in Subiaco, (Perth) Western Australia. See our contact page for full details.
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- Can I pay with a company credit card?
Yes!
We do not mind who's card you pay for the goods with - as long as the transaction is approved by the company and not fraudulent we will have no problem processing your payment. Usually with company orders they are accompanied with a purchase order.
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- How old do I have to be to use this site?
Minimum age of 18 years old.
However none of the products we sell could do any harm to anyone at any age if used correctly, but we advise parental supervsion if the person using the product is below the age of 18 or cannot make their own informed consent.
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- Do you ship internationally?
Yes!
Once the payment has been approved and verified for fraud, the product can be shipped anywhere in the world.
There may be a delay in shipment in some cases where verification proves difficult or time consuming, please be patient and feel free to contact us at any time regarding your order. You can also track the order online.
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- Do you have a size or weight limit on shipments?
No!
We ship to many sub agents in varying quantities and have very good rates for shipment within Australia, externally we use TNT, DHL, Australia Post or one of the other big freight companies depending on who gives us the best rate to that particular destination (They vary considerably!).
Ask for a quote and we can get an exact price based on your exact shipment details.
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- If I already have an account with your company, can I purchase from here instead of the usual methods of communication via fax, email or phone?
Absolutely!
We designed this site with our business partners in mind and to extend our reach to more people.
Existing customers will automatically have an account set up in their name and will be emailed the details. If you did not receive these details, then please contact Customer Service.
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- Can I speak to a human being rather than voicemail or email? I want to discuss something that is not answered here or that I need more information on?
Absolutely!
Just go to our contact page and all our details are there, including the times we are available.
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Are the prices listed on this site inclusive or exclusive of GST?
All the prices shown are Exclusive of GST, domestic orders will have GST added to them at the point of checkout.
Overseas orders are exclusive of GST.
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