One of the employer’s greatest fears is the mixing of his customers and any employees who might be abusing drugs or alcohol. This can be a volatile situation. If he loses customers because of unprofessional behavior or obviously high or drunken actions, if he loses confidence in his staff, or if his staff is generally unreliable, then all of his hard work in setting up and maintaining his company can be wasted. That is a terrible thing and waste is not a valid asset to have in a business.
If such a thing does indeed occur between one of your employees and a customer, remember to apologize, repair any damages which have been inflicted, and to consider firing that employee right away. If you have set up a two strike or three strike business policy, then your employee will have used up one of their strikes.
When dealing with either choice, they will need to be reprimanded and notes will need to be made in their file. There must be responsibility taken for their actions, and you might want to make a bit more of a personal connection with your staff member before giving up on them entirely. The ultimate choice is yours and you will have to use your gut instinct along with your drug testing data to make a decision in any direction at all.
At CMM Technology, we provided drug test kits, like our Medix integrated pro-split cup 6+6. We pride ourselves on our ability to begin with a product concept and distribute high quality breathalyser devices and drug testing supplies all over Australia. You do not have to worry about your testing equipment failing on you or being faulty. Our supplies work and they work well. If your customers mix with drug abusing employees, then this could very well cause problems. If, however, they mix with workers who have tested well and maintain a professional demeanor, then this can strengthen and ensure your reputation, both as a businessman or woman and as a business owner. To find out more about our products, visit our site or call us today: (+61) 1300 79 70 30.