Small businesses, generally businesses of one hundred employees or less, are part of the local economy and they keep everything from prices to inflation from rising. Small companies also take care of their customers on a more personal basis, and they are more likely to develop long term positive relationships with their clients.
This is a big deal, since most or all the business that a small company receives can come from repeat loyal customers. In other words, you may be serving most of the target demographic of customers in your area.
For this reason, it is especially important that you hire really high quality employees who are trained in how to act and how to respond to difficult customers. If they help to keep your reputation strong, then business never leaves. However, if they continue to be awkward and to drive clients away, then you are looking at a very real and very documentable liability…not only that, but they are a liability which you are paying to be employed at your company every day.
That sounds like a lot of money going down the drain.
When you deal with customer service, you must be willing to vet your employees up and down main street before hiring them. If you know them and they have a solid reputation both with you and with your community, then hiring them would be even more beneficial than the average high quality employee. One of their assets is that they bring these desired customers into your business through their local reputation. It strengthens your business foundation.
At CMM Technology, we distribute drug test equipment and breathalysers to companies throughout Australia, and we also provide breathalyser recalibration service to many businesses in Western Australia. Our goal is to bring you high quality customers by helping you improve the quality of employees which you have with you. Scientific reading from employee drug testing is about as objective as it can get. For more information, visit our website and check out our products. We would love to know what you think of our recalibration services, and we would love to provide you with your next batch of equipment. Call CMM Technology today: (+61) 1300 79 70 30.