Continuous Quality Improvement and AOD Programs

drug testingContinuous Improvement or Continuous Quality Improvement (CQI) is a strategic approach to managing change by recognising incremental and measured improvements. It is a method of self-analysis in which validated assessments are completed, and the results are used to make the necessary incremental changes that work towards desirable outcomes.1 Applying this concept to the Alcohol and Other Drug (AOD) program means driving the organisation to a substance free workplace by continually improving AOD program policies and procedures, while strengthening an organisational culture that promotes a substance free workplace.

Informing Decisions

In CGI, each improvement implemented drives the process, system, or program to a better condition or state. The assessment process ensures that changes, cultural and otherwise, are sustained over time and that the effort to reach goals continues to improve over the long term. Each assessment becomes a method for informing decisions as to the next steps that should be taken. The Continuous Improvement process applied to the AOD program can ensure:2

  • AOD policy and procedures reflect industry and legal standards
  • Improve the validity of assessments
  • Enhance relevance of the AOD testing procedures
  • Increase transparency of the drug and alcohol program
  • Ensure there is regular feedback to employees after testing
  • Support quality assurance
  • Improve management of the AOD program
  • Guide worker training on the AOD program
  • Guide management training on AOD program

There are different ways to assess the AOD program. Benchmarking against industry leaders is one valuable assessment tool. However, benchmarking is mostly used by larger companies because it requires considerable resources that include commitments of personnel, software, data collection and interpretation, and so on. Even if resources are not available for elaborate benchmarking, small to medium size companies can still apply the principle of CQI to their AOD program.

Asking Questions Over and Over Again

It is not uncommon for companies to put onsite AOD testing in place and deal with results one-by-one without looking at the big picture. An employee tests positive for heroin and is temporarily suspended until completing rehab. Three weeks later, an employee in the same department tests positive for cocaine. The same type of event keeps occurring. Though there is follow-up with each person, the real question is: Is there a pattern of substance use in the department? If so, why? Once the “why” is uncovered, the next question is: What should we do about it? Once that question is answered, a change is implemented. The change may impact work processes in the department, frequency of drug and alcohol testing, definition of safety sensitive positions, revision of the Employee Assistance Plan, or any of a number of other things.

CQI is a transformation process, meaning it is ongoing. One of the important steps that should be taken is ensuring that drug and alcohol testing supplies are top quality and that AOD screenings are completed by an experienced qualified company. These are important steps for ensuring the results are accurate. However, CGI involves assessing every step of the AOD program on a continual basis. It has employers asking the question, “How is the AOD program going, and can it be better?”

Program assessments can lead to changes step-by-step, including tweaking a policy, revising a random testing schedule, or enhancing program management or employee training. The important point to note is that the tweaking, revising, and enhancing will occur over and over again as the assessment indicates is necessary.

CMM Technology helps employers everyday in their efforts to maintain a substance free workplace by providing stringently tested AOD products and high quality expert services like equipment calibration. Producing accurate AOD testing results is a critical step in the CQC process.


  1. Worksafe Australia. (1996, June). Benchmarking Occupational Health and Safety. Retrieved from
  2. Government of Western Australia – Department of Training and Workforce Development. (3rd Ed 2012). A guide to continuous improvement of assessment in VET. Retrieved from

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Benchmarking D&A Programs to Increase Acceptance

drug test osborne parkSome things never change because they are based in solid business principles and practices. Benchmarking is one of them. It is a process designed to give business leaders a method for assessing organisational results against similar companies in the industry and has specific goals. Benchmarking increases accountability, increases commitment at all levels, and promotes a proactive rather than a reactive approach to whatever is benchmarked. Drug and alcohol programs and health and wellness programs are two areas that can benefit from benchmarking. Linking the two programs together and applying benchmarking increases effectiveness, results, and acceptance across the organisation.

Support for health, wellness, and safety programs has to begin at the top of the organisation and flow downward. An important element of occupational health and safety is maintaining a drug and alcohol free workplace. Benchmarking can play a critical role in making the business case for the programs, but it also provides information that enables the programs to be placed in context. This increases acceptance because it gives staff members something to compare against. It is the difference between saying, “The policy is no drugs and alcohol allowed,” versus “The policy is no drugs and alcohol, and self-analysis indicates our processes and procedures are effective (or need improvement).”

Beyond Statistics

Though it is important to have a drug and alcohol policy, it is also important to make sure that people understand that occupational health and safety and drug and alcohol testing are not simply programs to be managed. They are integral to business success as concepts that have the most impact on performance. As such, they are considered management systems involving much more than simple statistics like number of positive drug tests or number of accidents involving alcohol. Systems also involve policies and procedures, risk assessments, training, resources commitments, job design, and so on. Benchmarking does not just compare statistics between the organisation and world class industry leaders, though it is commonly viewed that way.

When benchmarking is used properly and applied to occupational health and safety and drug and alcohol programs, it will produce the type of information that strengthens them. That information includes better understanding of the current structures and systems; identification of system strengths and weaknesses; identification of barriers to success; goal setting; comparison of processes and systems against industry leaders; and acknowledgement of best practices.1 For example, the evaluation process may uncover a workplace layout that needs revision to lessen stress and thus reduce the probability of drug use. Or it might indicate the random drug and alcohol testing program is not effectively linked to the occupational health and safety program and so acceptance of testing is low. There might be issues raised about the workplace culture, pre-employment screening process, work practices, or follow-up procedures when an employee test positive for one or more substances.

The Big Picture

Too often, businesses design and implement programs but fail to evaluate their effectiveness over time, and this is particularly true for occupational health and safety programs and drug and alcohol policies and procedures. Effectiveness in this case refers to the much more than simple test counts and comparison of results to industry leaders. Programs are evaluated as whether employees voluntarily adopt healthy lifestyles, worker attitudes toward the drug free policy and testing program, minimisation of workplace risks, and so on.2 Drug and alcohol programs are a component of the larger OHS program and together they should form a top down management system.

It is impossible to cover the benchmarking process in a single article, but an excellent resource is the Worksafe Australia manual titled Benchmarking Occupational Health and Safety. The main point to keep in mind is that benchmarking involves much more than simply comparing statistics. It is a process that focuses on evaluating and strengthening management systems. When applied to drug and alcohol policies and procedures, the process links them to the bigger health and wellness processes. The end result will be stronger program in terms of effectiveness and enhanced worker understanding of its broader role.

One of the many areas that can be benchmarked includes accuracy of drug and alcohol testing results. CMM Technology supplies businesses with NATA accredited equipment and is the only company in Australia that is NATA accredited for various types of breathalysers.


  1. Worksafe Australia. (1996, June). Benchmarking Occupational Health and Safety. Retrieved from
  2. Australian Government-Comcare. (2010). Effective Health and Wellbeing Programs. Retrieved from

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This Is No Technical Article

Saliva Drug TestMedix integrated pro-split cup 6+6 urine drug test with built in adulterant test, Rapid STAT saliva drug test, and Lifeloc FC10 personal breathalyser devices are just a few of the types of drug test equipment and alcohol tests that CMM Technology has available for businesses which wish to protect themselves with high quality employee drug testing. Know that you cannot protect with drug testing, but that you can protect with decisions based upon your screening results that you get in.

This article, however, will not be technical in nature. Once again, CMM Technology would like to discuss the whole reason for even using drug test equipment: the humans who work for us.

People are in and of themselves fragile and incomplete. When we are complete, then we are ready to either die or move on to new levels of growth. Whatever the case, though, there is not a perspective on humans which seems to interact with the technological base of drug testing. Thought processes seem to either see science and numbers or people and human nature, but never really both.

We would like to emphasize the strength in people, as well.

We would like to talk about how much people need employee drug testing, because it helps them feel safe when they are at work, as well as actually making them safe. We want to mention, in addition to this, how proud we are of our current business clients, for their growth, and their tenacity, and their will to become better companies.

That is something toward which to strive. Yes, we are NATA accredited for our breathalyser recalibration services, but we want to make your business our business. We have no shame in being at the lowest levels of company development, because, whatever the case, we are still a part of your development. That is so important.

CMM Technology takes pride in our products, and we take pride in our sister company, Mediscreen. However, most of all, we take pride in you, the businesses we serve and we produce the equipment to evaluate and data collect. If you want employee drug testing, place an order with us. We have your best interests at heart and in our equipment: (+61) 1300 79 70 30.

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The Twelve Step Program and How It Changes Over Time

When a drug addict or alcoholic seeks help through a twelve step program, they are looking for a tiny amount of relief from their pain. Over Saliva Drug Testtime, they receive much more than this tiny amount of relief. However, they cannot have huge expectations of the program at one time, because it is designed to be used one day at a time, little by little, until the addict has peace and stability.

Unfortunately, many people drop out of their twelve step programs before they are completed and before they have reached the peace they desire and deserve so much. In fact, for experienced people who have been in their programs for many years and have refined their peace over this long period of time, the coming and going of newcomers is quite common. They know that not everyone stays, and that those who do may not remain for the period of time which they have.

Let’s talk about the experienced program followers, then. They will say that if you work the program and really do your best, over time you will accomplish a great deal, but that you must stick with it over time. Some of them even say that the program changes over time, but that part is not quite true.

You change as a person, and therefore receive different benefits from the twelve step program over time. You change and therefore the program “seems” to change, because you are getting more and more benefit out of it.

At CMM Technology, which is NATA accredited for breathalyser calibrations, we feel that there are many times when a company, during its growth and change, will need employee drug testing. Just because you have had no change in employment and no positive test results in the past five years does not make it any less of a company liability if someone is injured on the jobsite due to intoxication in some manner. We therefore provide breathalyser recalibration services, as well as drug test kits and saliva drug tests. We are committed to helping make the change in your business spectacular: (+61) 1300 79 70 30.

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The Sounds of Silence

Drug TestingWe have all heard the notorious song by Simon and Garfunkel. It is something of a legend, actually. However, for anyone who has ever been given the silent treatment, it has a whole different connotation. It is jarring to the ears. It seems unnatural. You wonder what is wrong.

When substance abuse infuses a workplace, it may not get louder and more party-like. It may get quieter and lazier. What can you do when your employees are all sitting around apathetically and very casually doing their work? What do you do when everyone seems to be permanently depressed?

Well, first of all, you make sure there wasn’t a death in someone’s family. Now that you have that out of the way, start looking for practical solutions. There may be some sort of substance abuse. Employees may all be having a hard week at the same time, and someone started the trend. Maybe the trend continued and people stopped caring about their livelihoods. Whatever the case, you will need to do something about it, but you can’t without information.

Our Lifeloc FC10 breathalyser device and our Rapid STAT saliva drug tests are especially popular, but we have products from all over the spectrum of drug test equipment, and we are here to help you get what you need when you need it. If you have a regular drug testing schedule, then you may find it helpful to have a standing order, but it is often necessary to just order when supplies begin running low. Drug test equipment should always be stored a little in excess, just in case an emergency pops up where you will need to screen a particular worker. Onsite drug testing especially has need for high quality drug test equipment, and CMM Technology is most happy to oblige.

The sounds of silence do not have to hold sway in your building. Your jobsite can have happy, talkative voices again. The difference is in the stability of your employees. Make sure that it’s strong.

To order visit our website or call us today and tell us how much of each item you would like: (+61) 1300 79 70 30.

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The Smoke after Fires

In a heated argument, we often say and do things we later regret and even feel rather silly for doing. The smoke after the fire can choke and Saliva Drug Testmaim and do more damage than the actual fire did. If you can hear certain things and realize they are not personal, then great. If you can experience specific insults and not be highly offended, then this is wonderful. However, it is not very often that you find someone who, being lashed out at, won’t lash back. It isn’t very common for someone to hear the worst insults on this green earth and not respond with some manner of attack, even if it is only a gentle attack.

There are limits to which humans can push each other.

Accepting the faults and quirks of your coworkers can be a trying experience, but it builds character and perspective on human nature. You understand people in general better when you experience a lot of different personality types at once. Work can actually help make you into a better person because it demands that you learn about other humans just by dealing with them on a regular basis. The more people you have to deal with, the more it builds your character and your sense of tolerance.

Of course, if your employees abuse alcohol or drugs, they do not have this added advantage of being able to build their tolerance. They feel inadequate at all times, which in turn makes them feel really incompetent.

They lash out.

And when people lash out, the smoke lasts long after the fire.

Take the time to look at drug test equipment and companies which provides breathalyser recalibration in Australia. CMM Technology demands the highest quality from our drug test kits and our alcohol tests. We believe in our products. We believe in our standards. Employee drug testing does not have to be just another method of deterring abuse on the worksite. It can bring your real results and accurate data. We recommend our own products, of course. To talk with us, visit our website at or give us a call us today at: (+61) 1300 79 70 30.

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The Dreams of Little Children

Drug Testing in Western AustraliaLittle children are always symbols of hope and carefree days. They typify a time in our lives when we had no troubles. Of course, if you really think back carefully, you will remember that you had little child problems, which seemed just as important to you as your adult problems do now.

Little children dream and wish and create all kinds of good things for themselves, often being very happy with the simplest of toys and always being amazed by all of the wonderful things around them which they are experiencing for the first time.

Children are what make going to work every day worth it. When you have kids, you have a sense of belonging to a greater world and a wider purpose than you ever thought you belonged to before parenthood. Kids bring their simple, unemotional perspectives to your world and remind you that not everything has to be so complicated.

This is especially true when people are abusing drugs or alcohol in your workplace environment. They take on more than they can handle, or they think they do, anyway, and this leads to enormous problems when it comes to fulfilling deadlines, being on time with reports, maintaining a professional attitude, and loving what you do for work.

There are so many ways in which a business can improve its business experience, and this is found through many business studies which have been done over the decades. However, the primary role that employee drug testing takes in the improvement and simplification of the attitude in your workplace is undisputed by all. There are so many ways in which the simple act of drug testing improves your workers that we may not even be able to list them all there.

For one, though the screening process itself doesn’t keep anyone from abusing drugs or alcohol while on the jobsite, it definitely shows employees that a standard has been set which must be upheld.

Secondly, it improves morale, because it shows everyone that you will hold all of them accountable for their duties, and that if one of their coworkers begins to behave erratically, you will hold them responsible for their behavior, no matter what the orgin.

You can see, the list can go on and on.

For more information, or to place an order for drug test equipment, call us today. We even have NATA accredited breathalyser recalibration services for your alcohol tests. Call CMM Technology now: (+61) 1300 79 70 30.

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The Danger of “If”

CMM Technology distributes drug test equipment to businesses (and sometimes individuals) all over Australia and to other select countries. drug test equipmentNow, we know that there are many ways in which to promoted proper employee drug testing, but we also know that businesses are looking for convenience and accuracy in this area more than any other qualification. After all, no one is going to use processes which are less accurate or which takes loads of time, if they can help it, are they?

Naturally, we recommend using onsite drug testing and using our drug test kits and personal breathalyser devices are part of your normal operations. Of course, if you don’t find this idea to be convenient, consider this. We select the best types of equipment for every need, so that you get the best drug test kits and alcohol tests in every category. Then, our sister company, Mediscreen, implements the onsite drug testing at your place of business. The whole process is easy, time efficient, convenient for both you and your workers, and more cost effective than expensive laboratory processes. Naturally, we would encourage you to use our methodology rather than the processes by which our competitors screen your employees.

When you speculate about what to do, remember that when you use “if” situations, you can plan things out ahead, and consider what all of the different consequences and repercussions, both good and bad, will be for each of your decisions. However, there is a danger in using “if” situations when thinking about the past. It’s good to understand all of the different ways in which the past has connected and broken apart so that you can assess the situation, the present, and the future better. But to express “if” situations about the past is to show active regret for how the past turned out, and to be honest, this is a very bad way of living or of running a business. Learn from your mistakes, but don’t ever express (and try to not even think) regret for them, because they have taught you everything you know right now.

Without that knowledge, you would not be the person you are, or have the company you currently have, right now: (+61) 1300 79 70 30.

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Inspirational Examples

Employee Drug TestingBefore we can really believe in some project we have thought of, we must have enough life experience and knowledge of a subject to make those dreams seem realistic to our minds. Of course, we may dream high. But, it is another point entirely to make those dreams seem realistic to our human brains.

It is therefore with great enthusiasm that we talk to you today about inspirational examples. When we have some role model or life partner or structural basis upon which to found our dreams and illusions, we can create almost anything. We can do anything. We can be anything.

First, we must pick and choose which examples we have. It is a good idea to do this consciously, rather than accepting a large gathering of more inspirational and less inspirational examples of people and circumstances throughout our lives. Sometimes, we admire one single characteristic about someone, but we get the false impression that we admire a lot more about them. Consciously isolating what we find inspirational will lead to faster, more complete, and more exact personal growth.

Secondly, we must be able to recognize how powerful our current influences really are. Our parents were very influential to our early years, but their influence decreases over time as we come into our own, and our friends and personal and loyal connections become more influential. It is a matter of taste, style, and personal lifestyles.

In the workplace, it is important for your employees to respect and understand the spirit and motivation behind your company. It is not enough for them to just want to come pick up their paychecks. They must also want to be a part of why your business exists. Your responsibility lies in making sure that your workers are properly tested for drugs and alcohol while at work. Employee drug testing is made easier by drug tests kits and alcohol tests from CMM Technology. We also have a NATA accredited individual breathalyser recalibration service. You want to make sure that your employees are fit for duty, that they are fit for being inspirational examples to the world. Let us help you with that: (+61) 1300 79 70 30.

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Depression, The Cause, The Result

Depression is an illness which, in its acute form, can lead to enormous physical pain, emotional debilitation, and mental blockages on just Breathalyser Recalibration Serviceabout everything you can think of. Depression is a dangerous thing to have for very long, because some people are just not able to hold up under it as well as other people.

Depression can be caused by withdrawal from drugs if someone engages in drug abuse. It can be caused by withdrawal from alcohol, if an alcoholic goes too long without being able to find or receive a drink.

Also, depression can lead to drug abuse and alcoholism. It is not known which is greater, the amount of depression caused by substance abuse, or the substance abuse which results from depression.

One thing is for certain. The two are very interrelated, and that means that you should be on the watch for potential substance abuse if one of your employees is acting more depressed than normal over a long period of time. Conversely, if one of your workers yields an unwanted drug testing result, you may want to keep an eye of them for any visible signs of depression, including listlessness, lack of interest in their surroundings, shutting down emotionally and therefore mentally when the pressure is on, and so forth.

However, if you want really accurate results, CMM Technology is one of the equipment suppliers for drug testing in Western Australia. We ship all over the country, but we are based in Western Australia. Our screening tests are reliable and quality made. To test for AOD, be sure and use our various pieces of equipment, including the Medix integrated pro-split cup 6+6, which has an adulterant test built into it. Drug testing should be simple and straightforward, just like your strong leadership style. Be sure and try out our breathalyser recalibration service, which accredited by NATA. We know that you only want the best for your employees, and by extension, your own business.

For more information, browse our products on our website, look at any drug test equipment you may already have, and give us a call today to find out more about our company: (+61) 1300 79 70 30.

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Censorship within Free Speech

Alcohol TestCensorship is within us all, and we all use it to varying degrees when we need to. We censor our thoughts before we speak, we sensor our speech before different people, and we censor our language in front of only very special people. We are always wanting to get different things for our speech, and so we censor ourselves and our speech depending upon the circumstances and depending upon who wants what and when.

While we all may have free speech, it does not necessarily mean that we use that free speech completely freely. We control our tongues, and none more so than when we are in the professional business world, among people with whom we have working or business relationships. It is a matter of principle, a matter of smoothing out rough edges, and a matter of charming our intended prospects into doing business or further business with us, whichever the case may be.

CMM Technology is one of the drug test equipment suppliers in Australia, and our goals are to supply as many businesses as possible within this great nation of ours with high quality drug test kits and individual breathalyser devices. It is a matter of bringing in a lot of good quality equipment, conducting employee drug testing, and finding out if anyone is abusing illicit substances while at work. This is, by the way, NOT censorship, as many have claimed in the past. This is freedom of speech within businesses, where companies have the right to clean themselves out, or at least be made aware of the fact, if workers come into work while under the influence of drugs or alcohol.

Claim freedom for your business. Claim health and wellbeing and confidence for your employees. Make sure you are aware of any substance abuse on the worksite, and that you have a plan in place to attend to employees who may need help with their addictions. CMM Technology, a NATA accredited business, provides high quality drug test equipment to companies throughout Australia. Look us up: (+61) 1300 79 70 30.

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Broken Hearts, Broken Guns

Broken hearts lead to all kinds of destructive behavior, including property damage, physical violence, and even suicide or attempts at suicide. Urine Drug TestThat is a hard thing to realize, and it is even harder to work through, but many people take the “feeling the whole thing” approach, just to ge through the pain and get it behind them. That is, most likely, the healthiest approach. By simply feeling all of the pain and working through it, you are creating a healthy situation out of a painful one.

However, by trying to mask the pain with alcohol or drugs until it goes away, you are not actually giving the pain time to leave. Instead, you are holding the pain, stuck in time, near you rather than letting it slough off like dead skin or old hurt usually can quickly.

Suicide can be caused not only by broken hearts, but also by abusing drugs or alcohol, and then realizing that they don’t fix the pain deciding to commit suicide just to get rid of it. Broken hearts and illicit substance abuse do NOT go together.

It is of primary importance to always remember that you are the boss of your company and that you need to know if people are abusing illicit drugs or alcohol while at work with you and with their coworkers. If someone gets injured on your watch, because of behavior resulting from drug or alcohol abuse, you will still be liable for the damage, lawsuit, etc. you must be informed at all times. CMM Technology brings you this information with our Medix integrated pro-split cup 6+6, as well as our other drug tests kits. We provide alcohol screening tests, like our Lifeloc FC10, and we even have NATA accredited individual breathalyser recalibration services for all of your breathalyser devices, no matter who you bought them from. If you are looking for a way to know for sure who is doing what in your business, be sure and look at our products. Our employee drug testing equipment is perfect for your business, and our products help you to ensure the asset protection of your company. Call CMM Technology to find out more: (+61) 1300 79 70 30.

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